Notifications

Features

Notification Settings

Control how customers access your facility, with flexible methods to match your security needs.

Edit Sender

Choose the “from” name and email/SMS sender ID for your notifications. Keep branding consistent while ensuring recipients recognise who the message is from.

Customer Support

Set up a reply-to email or phone number so customers can reach your team directly from any notification. Route support requests to the right staff automatically.

Toggle Notification On & Off

Set up a reply-to email or phone number so customers can reach your team directly from any notification. Route support requests to the right staff automatically.

Channels

Control which channels are active for each location.
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Customer Notifications Email

Templated emails for customers.

Booking Complete

Includes booking details abd payment summary for their selected site and space.

Pending Payment

Triggered when a booking or invoice is awaiting payment. Reminds the customer to complete payment and provides a link or method to pay securely online.

Invoice Due

Sent when a customer has an invoice. Outlines the amount due, due date, and available payment options, with a link to view or pay the invoice.

Payment Complete

Sent automatically when a customer’s payment is successfully processed.Confirms receipt of payment and includes updated account or booking details.

Overdue Reminder 1 / 3

First reminder sent when a customer’s invoice becomes overdue.Notifies the customer of the outstanding amount and provides a link to make payment.

Auto-pay Card Charge Failed 1 / 3

Triggered when an automatic card payment attempt fails. Informs the customer of the failed charge and prompts them to update their payment method or retry the transaction.

Space Access

Sent when a customer is granted access to their booked space. Includes access instructions and credentials (PIN, FOB, card, key, etc.) specific to the selected site.

Access Locked

Triggered when a customer’s access is restricted due to non-payment or account issues. Notifies the customer of the lock status and outlines steps to restore access.

28 Days Termination

Sent when a customer’s account remains overdue beyond the allowed period. Acts as a formal 28-day termination notice advising that the agreement may be ended and goods may be auctioned or disposed of if payment is not made.

Termination Reminder

A follow-up notice reminding the customer that their termination date is approaching. Encourages payment or contact before goods are scheduled for auction or disposal.

Disposal Of Goods

Sent when the disposal or auction of stored goods has been scheduled. Provides final notice to the customer with details of the disposal date and options for reclaiming items prior to that time.

Access Unlocked

Sent when a customer’s access is restored after being previously restricted. Confirms that access credentials (PIN, FOB, card, key, etc.) are active again and the customer can enter their space.

Access Reset

Triggered when access details are changed or reset.
Provides updated credentials and instructions for the customer to regain secure access to their space.

Agreement Scheduled To End

Sent when a customer’s agreement is approaching its scheduled end date.
Advises the customer of the upcoming end date and provides options for renewal or vacating the space.

Agreement Balance Overdue

Triggered when an agreement remains unpaid past the due date. Reminds the customer of the overdue balance and provides a link or instructions to complete payment to avoid suspension or termination.

Forgot Password

Sent when a customer requests to reset their password. Includes a secure link to create a new password and regain access to their account.

Confirm Email Address

Triggered when a new customer account is created or when an existing user updates their email. Includes a verification link to confirm ownership of the provided email address.

Admin Notifications Email

Templated emails for staff, and admins.

Admin Login Detected

Sent when an admin logs into the system.
Used for security tracking and to monitor authorised access to the platform.

Payment Received

Triggered when a customer payment is successfully processed.
Notifies administrators of the transaction and confirms the associated booking or account has been updated.

Identiy Document Submitted

Sent when a customer uploads or submits an identification document.
Alerts administrators to review and verify the document for compliance and record-keeping.

Space Move Out

Triggered when a customer completes their move-out process or the system marks a space as vacated.
Informs administrators so they can inspect, reset, or prepare the space for the next booking.

Customer Notifications SMS

Templated SMS messages for customers.

Upcoming Payment Scheduled

Sent when a customer’s next automatic payment is scheduled.
Notifies administrators of the upcoming charge date and amount for reference or reconciliation.

Overdue Invoice Reminder 1 / 3

Triggered when a customer’s invoice becomes overdue.
Alerts administrators of the outstanding balance and tracks the first reminder in the escalation sequence.

Space Access

Sent when a customer accesses their space using a PIN, FOB, card, or digital key.
Used to monitor site activity and confirm legitimate access events.

Confirm Mobile Number

Triggered when a customer verifies or updates their mobile number.
Confirms that the new number has been successfully validated and linked to the customer’s account.

Notifications that matter

Right info,
Right ontime

Review before send

Coms online

Design once,
reuse everywhere

Notification Settings

Customer Notifications Email

Admin Notifications Email

Customer Notifications SMS

We’ll help you get started

Notifications that matter

Right info,Right ontime

Review before send

Coms online

Design once, reuse everywhere

Notification Settings

Customer Notifications Email

Admin Notifications Email

Customer Notifications SMS

We’ll help you get started

Right info,
Right ontime

Design once,
reuse everywhere